ONE Personal Wellness · 2025-26
The website, member hub, staff console and My ONE app for a private wellness studio, built as one system.
Live at onepersonalwellness.com
The hub, console and app are shown with sample data: the people, bookings and days on them are made up.
The brief
A private wellness studio needed one system behind everything it does: a website that brings people in, a hub where members book and manage their membership, a console the team runs the day from, and an app that carries both.
Members hold a level of support, and each level brings tokens for the month. Core therapies are booked with tokens, never money, so the website, the hub, the console and the till all have to agree on how many a member has, what a session takes and what happens when plans change.
The same people move between all four. A member books on the website or in the app, and the team works the same diary from the desk, a tablet or a phone. Health questionnaires and consent forms sit behind row level access rules, and every staff action carries a name.
Real screens, sample data
Members and staff move between these screens all day, so all four read the same bookings, tokens and accounts.
Public site
Where people find ONE: six pathways, four levels of support, the therapy directory and programmes, then a scored assessment or a Discovery Experience booking.
Web and app
Members open on their next session and their tokens, book a time in a few taps, and manage their own membership, forms and payments.
Web and app
The team runs the day from the Dashboard and the calendar: rooms right now, sessions that count as done by the clock, drag to move with a confirm step, and tokens checked before Book.
My ONE, for members and staff
My ONE carries the hub and the console on iPhone and Android, with an offline diary and notifications. Staff pick their name and enter their own PIN; members add a Wallet card the desk can scan.
The hub, console and app are shown with sample data: the people, bookings and days on them are made up.
How it is put together
Discover
WebsiteBook
DiscoveryMember
Member hubVisit
ConsoleMoney
CardRun
Scheduled jobsApproach
Six pathway pages, four levels of support, a therapy directory and programme pages, with a scored Pathway Assessment that suggests a pathway and Discovery Experience booking for a first visit.
The hub opens on the Itinerary: the next session, tokens left this month and one useful thing to do. Members book a time or book their usual, see the rules before they commit (cancel 12 hours ahead and the tokens come back; a missed session keeps them), change level, pause or cancel, and pay links the team sends to their hub.
The Dashboard shows the day so far, the rooms right now and what needs the team. The calendar moves a session by dragging it, then asks to confirm, and the booking sheet checks tokens before Book. Core therapies go through the till in tokens. Payments and reports open only for Admin profiles, checked on the server, and anyone else who closes the day counts the cash without seeing the expected figures.
Each person works under their own profile and PIN, the console locks itself when left idle, and every staff action goes into an audit trail. Card subscriptions and a card terminal at the desk report back through verified webhooks, and scheduled jobs mark sessions done after they end, send a how was your visit email six hours later (never to a no show) and send reminders.
What was built
Website
six pathways, four levels of support, a therapy directory, programmes, a scored Pathway Assessment and Discovery Experience booking
Member hub
the Itinerary home, tokens, booking with Book your usual, level changes, pauses and cancellations by the member, and a Wallet card whose QR is ready for a door reader
Forms
health questionnaires and consent that save as you go, with a signature step
Member content
ONE Daily, a library of guides and events
My ONE app
an iPhone and Android app for members and staff, with an offline diary and notifications
Staff console
the Dashboard with rooms right now, a calendar that moves sessions by drag with a confirm step, and a booking sheet that checks tokens before Book
Clients and money
accounts, memberships and tokens, a till that takes core therapies in tokens and pay links into the hub, with payments and reports for Admin profiles only, checked on the server, and a blind cash count for anyone else who closes the day
Consultations
Discovery Experiences and consultations with clinical flags, nurse review and consent
Team and content
staff profiles with their own PIN and an idle lock, staff activity, emails with delivery reasons, and editors for ONE Daily, the journal and events
Behind it all
card subscriptions and a card terminal with verified webhooks, scheduled jobs, system health, a full audit trail and a sweep of every page on sample data before publishing
Outcome
Members book, change and pay for their membership themselves, the desk runs the day from one screen, and every staff action carries a name. One system from a first visit to the website to a session in the room, on the web and in the app.
Ownership
Code, data and payment configuration sit with ONE Personal Wellness. The My ONE app runs the same hub and console as the website, so most changes reach phones as soon as the site is published, without a new app build.
Next step
No pitch deck and no discovery fee. If something off the shelf would serve you better, we will say so before either of us spends money.
Or email zbarnett@nexuz.uk
